Frequently Asked Questions

We accept Bank Transfer, PayID, and Bitcoin (BTC). In-store payments are also available at our Coburg North shop. All prices are in AUD.

Yes — it's a legal requirement in Australia. We verify age at checkout and may request photo ID upon delivery.

If we haven't shipped it yet, email us at info@vapelinks.com.au as soon as possible and we'll see what we can do. Once it's been dispatched, we can't cancel — but you can arrange a return.

Yes, the minimum order for online purchases is $300 AUD. This applies to all checkout methods.

Select Bitcoin at checkout. You'll be shown a BTC address and the exact amount to send. Once your transaction is confirmed on the blockchain, we'll process your order.

Standard shipping: 3–7 business days.
Express shipping: 1–3 business days.
We usually process orders within 1–2 business days.

We offer Standard Shipping ($9.95, 5–10 business days) and Express Shipping ($14.95, 2–4 business days) Australia-wide.

Not at the moment — Australia only. We deliver to all states and territories including regional and remote areas.

Absolutely. Once your order ships, we'll email you an Australia Post tracking number so you can follow your parcel every step of the way.

Yes! We offer click & collect from our Coburg North store. Select it at checkout and we'll let you know when your order is ready.

100%. Every product is sourced directly from authorised distributors. We don't stock knockoffs, clones, or grey-market gear.

We carry all the big names including SMOK, Vaporesso, GeekVape, Voopoo, Uwell, Aspire, Innokin, FreeMax, and many more. Check our collections page for the full range.

We sell nicotine-free e-liquids. For anything containing nicotine, you'll need to check current Australian TGA regulations regarding personal importation.

Check out our blog for guides and comparisons, or email us at info@vapelinks.com.au and we'll personally recommend something based on your needs.

We offer 14-day returns on unused, unopened products in their original packaging. Items must be in resaleable condition. See our full refund policy for details.

Email info@vapelinks.com.au with your order number, a description of the fault, and a photo. We'll sort it out — usually with a replacement or refund.

Once we receive and inspect the returned item, refunds are processed within 3–5 business days. Bank transfers may take an additional 1–2 days to appear in your account.

Our shop is at 5/951 Sydney Rd, Coburg North VIC 3058, Melbourne. Feel free to pop in during opening hours.

Mon–Fri: 10:30 AM – 7:30 PM
Saturday: 10:30 AM – 6:00 PM
Sunday: 10:30 AM – 4:00 PM
Public Holidays: Closed

The online shop is always open at vapelinks.com.au.

Email us at info@vapelinks.com.au or call 0451 085 862. We usually reply within 24 hours on business days. You can also visit our contact page.